GENERAL SESSION / TUESDAY / SEPTEMBER 13, 2018 / 8:00 AM
In this session, you will hear four 15-minute, thought-provoking talks on hot topics of the day.
Applying the Service-Design Approach to the Next-Gen Banking Experience
Andrea Boone | Executive Director | EY
Andrea Boone is an Executive Director in EY’s Financial Services Organization Digital Advisory practice. She has 15+ years of consulting and agency experience leading complex technology-driven and digital transformation initiatives across a variety of industries including financial services, retail, B2B technology, publishing, and healthcare. Andrea is passionate about digital and the ways in which digital technologies have inspired innovation and change in almost every aspect of modern life. She holds a Master’s Degree from the School of International and Public Affairs and a Bachelor of Arts from the University of North Carolina at Chapel Hill.
A Focus on Gen Z Payment Habits — Are They Really That Different from Millennials?
Rachel Huber | Analyst, Payments | Javelin Strategy & Research
Rachel Huber is an analyst in Javelin Strategy and Research’s Payments practice. Her focus is on the developing payments industry, with specific interests in e-commerce, person-to-person payments, digital wallets, and generational differences in payment preferences. Before joining Javelin, Rachel was an analyst at Fiserv where she focused on competitive intelligence and thought leadership in support of the card services division. Rachel began her career in investment management before moving into mutual fund compliance at US Bank. Rachel holds a BBA in finance and marketing and an MBA with specialization in investment management, both from the University of Wisconsin-Milwaukee.
Product Development in Banking — The Journey is the Destination
Arijit Roy | VP, Marketing, Product, & Digital – Deposits | Discover Financial Services
Arijit Roy leads the marketing, product, and digital teams for Discover’s Deposits business. In this capacity, Arijit is responsible for driving growth in consumer deposits. He oversees all direct and mass marketing activities, product development and management, and the design and delivery of distinctive digital experiences for customers (on both online and mobile channels). Arijit has held several leadership positions since joining Discover in 2013. Prior to joining Discover, Arijit was an Associate Partner, at McKinsey and Company, focused on the financial services industry. Arijit holds an MBA from Harvard Business School, an MS in Industrial and Systems Engineering from Virginia Tech.
The Predictive Bank: The Future of AI-Powered Customer Experiences
William Sears | VP, Strategic Solutions | Sizmek
Bill Sears brings broad market experience as an applied leader in marketing technology, consumer analytics, digital marketing, and market research. He has led on-site teams and delivered business changing results at more than 20 global brands, and continues to challenge the boundaries of technology enabled data collection and application. Today, Bill leads a joint venture with Davis & Partners Consulting to translate client business challenges into solutions that leverage leading Digital Marketing Technologies. Specific areas of expertise include: Data Management, Consumer Analytics, Platform Planning, and Organizational Adoption. Bill holds a BS in Marketing from Ithaca College, and a Ducktorate Degree from the Walt Disney University.
Suzanne Cluckey | Editor | ATM Marketplace
Suzanne is an award-winning journalist with a focus on providing clarity and context in her coverage of industry issues. As a writer and editor, Suzanne draws on 30 years of communications experience encompassing a wide range of subjects and disciplines. Her career has spanned corporate communications, strategic marketing and branding, radio and video production, and copywriting and creative direction for both B2B and B2C advertising campaigns. In addition to her current work for ATM Marketplace, Suzanne has written white papers and features for several other Networld Media Group publications, including Mobile Payments Today.