BANK CUSTOMER EXPERIENCE SUMMIT

September 12-13, 2023 | Charlotte, NC

Ideas and Innovation for a Better Retail Banking Experience

Registration now open! Save $450 with the Early Bird.

ABOUT THE SUMMIT

NEXT GENERATION BANKING

Bank Customer Experience (BCX) Summit provides executives with powerful insights into current trends and innovative technology to help today’s financial institutions transform themselves to serve consumers now and into the future.

Digitally minded consumers are forcing financial institutions to rethink the way they do business. These consumers want to bank when and how it suits them. Traditional banks and credit unions must innovate quickly to keep up with consumer demands and to respond to challenges from non-traditional competitors.

You’ll hear industry leaders discuss what’s worked for them, what hasn’t and what new things they’re planning for the future. You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your institution.

Technologies and topics that may be addressed at BCX Summit:

Digital & Mobile Banking
Self-Service Banking
Branch Transformation
Open Banking
Artificial Intelligence
Cryptocurrency

Compliance
RegTech
Data Security
Payments
ATMs / ITMs
Staffing / Training

ONE BADGE. TWO EVENTS.

In 2023, Bank Customer Experience (BCX) Summit will be co-located with the Interactive Customer Experience (ICX) Summit, which officially runs Sept. 11-13.

The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish.

2022 SPEAKERS

KEYNOTE

Clinton Cheng

VP, Global Head, Visa / PLUS ATM Network

KEYNOTE

Stephen Griffin

SVP, Dir., Retail Dist. Planning Group

Jill Castilla

President & CEO

Kelli Griffin

SVP, Head of Experience

Glenn Murray

VP, Payment Services & Sales

Jonas Vernon Ng

COO

Renee Pezzi

SVP, Head of Enterprise Experience

Brenda Pino

VP, Physical Channels Operations

Madhu Reddy

SVP/Chief Information Officer

Ashley Ross

Client Experience & Retail Client Solutions

Staci Shedd

Head of Customer Experience

Max Slobin

VP, Sr. Payments Advisor

VIEW ALL SPEAKERS

Become a Speaker

WHO SHOULD ATTEND?

The Bank Customer Experience Summit was created for banking industry executives who want to learn about innovative technology for engaging and growing their customer base.

You should seriously consider attending the Summit if you are an executive of a financial institution with responsibilities in one or more of these areas: