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SUMMIT NEWS

Where are bank branches headed?

26 APR 2024

Bank branches are decreasing in number across the U.S., but this trend doesn’t tell the entire story.

Experience innovation at the Bank Customer Experience Summit

23 APR 2024

The Bank Customer Experience Summit 2024’s first early bird deadline is coming up on May 3rd.

BCX Podcast: How to pull off a successful branch renovation

12 APR 2024

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and president of design firm Shikatani Lacroix Design, to learn more about how banks can discover the secret ingredients of branches to deliver the best return-on-experience for customers.

2024 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

11 APR 2024

Five financial institution participants will be selected to receive a free pass to the upcoming Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept. 9-11.

Nominations open for Bank Customer Experience 2024 Awards

28 FEB 2024

Nominations are officially open for the 2024 Bank Customer Experience Awards, which will be presented at the jointly held Bank Customer Experience Summit and Interactive Customer Experience Summit from Sept. 9 to 11 in Charlotte, North Carolina.

3 reasons to attend Bank Customer Experience Summit in 2024

26 JAN 2024

Make it your late New Year’s resolution to attend the jointly held Bank Customer Experience and Interactive Customer Experience Summit from Sept. 9 to 11 in Charlotte, North Carolina.

ICX intros ICX, BCX Advisory Council

18 JAN 2024

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council.

What’s new in branch design?

31 OCT 2023

Digital banking is important, but branches also have a role to play. A panel at the Bank Customer Experience Summit in Charlotte, North Carolina took a look at what’s new in branch design.

Gen Z panel shares 5 rules for success

27 OCT 2023

What does Gen Z actually want from banks and businesses? A panel of Gen Zers discussed what they look for.

How should banks use AI?

20 OCT 2023

How should banks use AI? Will it replace employees?

Bringing hospitality back to banking

10 OCT 2023

A panel at the Bank Customer Experience Summit discussed how banks can bring hospitality back for customers.

Mastering the art of end-to-end CX strategy

6 OCT 2023

How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer look at this topic.

How can banks craft the customer journey?

26 SEP 2023

Banks have made efforts to improve their customer journeys, but consumers often feel it isn’t enough. How can banks fix this issue? A panel at the Bank Customer Experience Summit held from Sept. 12 to 13 in Charlotte, North Carolina took a closer look at this topic.

How to act on banking customer data

19 SEP 2023

The opening keynote at the Bank Customer Experience Summit in Charlotte from Sept. 12 to 13 covered AI, banking data and how it can all come together to deliver actionable insights.

Bank Customer Experience Awards showcase financial innovation

13 SEP 2023

Bank of America, Citizens Bank and America’s Credit Union all earned awards at the annual BCX Awards.

Bank Customer Experience Summit registration closing

5 SEP 2023

The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus this year on customer experience trends across multiple industries. Online registration for the joint event closes this week on Sept. 8.

How banks can meet small business needs

29 AUG 2023

How can banks help small businesses with lending and cash flow while also delivering individualized experiences?

Final call to experience innovation at Bank Customer Experience Summit

18 AUG 2023

This year attendees will experience innovation across banking, retail, hospitality and the restaurant spaces firsthand at the jointly held Bank Customer Experience Summit and Interactive Customer Experience Summit in Charlotte, North Carolina.

Bank Customer Experience Summit early bird ends Aug. 11

4 AUG 2023

Early bird pricing officially ends for the Bank Customer Experience Summit on Aug. 11. This event will be held in Charlotte, North Carolina from Sept. 12 to 13. It will also be held in tandem with the Interactive Customer Experience Summit from Sept. 11 to 13.

Bank Customer Experience Summit to examine future of branches

1 AUG 2023

Banks are dramatically changing their branch strategies, from shutdowns to redesigns. The Bank Customer Experience Summit will look at the cutting edge of branch transformation during a panel.

Bank Customer Experience Summit to provide guidance on small business banking

14 JUL 2023

Small businesses make up a huge portion of the economy but are many times overlooked by banks. How can banks resolve this issue and help small businesses succeed?

Bank Customer Experience Summit panel offers insight on hospitality strategies

4 JUL 2023

How do banks develop hospitality? A panel at the Bank Customer Experience held in Charlotte, North Carolina from Sept. 12 to 13 will look at this topic in detail.

Bank Customer Experience Summit early bird ends June 23

20 JUN 2023

Early bird pricing for the Bank Customer Experience Summit, being held in Charlotte, North Carolina Sept. 12 to 13, ends on June 23.

Bank Customer Experience Summit will examine customer journey

13 JUN 2023

The Bank Customer Experience Summit, being held Sept. 12 to 13 in Charlotte, North Carolina will feature several panels surrounding customer experience in banking, including one on the customer journey.

Bank Customer Experience Awards nominations close June 2

30 MAY 2023

The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an awards ceremony. You may nominate a technology provider or financial institution for an award, as long as it’s submitted by the deadline of June 2.

Bank Customer Experience Summit keynote to address how to gather actionable customer data

12 MAY 2023

One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank Customer Experience Summit, held from Sept. 12 to 13 in Charlotte, North Carolina, will address this question.

2023 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

24 APR 2023

The survey for the 2023 ATM & Self-Service Software Trends report is now up. Five financial institution participants will be selected to receive a free pass to the upcoming Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept. 12 to 13.

Bank Customer Experience Summit to tackle innovative banking/customer trends

18 APR 2023

The Bank Customer Experience Summit will analyze the cutting edge of customer and banking trends and will be held in tandem with the Interactive Customer Experience Summit in Charlotte, North Carolina from Sept. 11 to 13.

Bank Customer Experience Summit to join forces with ICX Summit in 2023

31 JAN 2023

2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina.

Visa exec talks the future of banking, ATM evolution

30 SEP 2022

Clinton Cheng, VP, global head of Visa/PLUS ATM Network, took a deep dive into banking during the closing keynote at the Bank Customer Experience Summit.

How banks can measure return on experience

23 SEP 2022

Everyone is familiar with return-on-investment, but at times that may not be the best or only thing a bank or company should measure. A panel at the Bank Customer Experience Summit discussed how banks can measure return on experience.

Bank execs share innovative services at BCX Summit

20 SEP 2022

Four presenters shared elevator pitches for innovative banking services products at the Bank Customer Experience Summit, held in Chicago from Aug. 31 to Sept 1.

4 experts deliver banking inspiration at Bank Customer Experience Summit

13 SEP 2022

Four experts shared thought provoking talks on various topics in the banking world at the Bank Customer Experience Summit held in Chicago from Aug. 31 to Sept 1.

What’s the future for bank branches?

6 SEP 2022

The future of bank branches will be interesting, according to Stephen K Griffin, SVP and director of the Retail Distribution Planning Group at Regions Bank. Griffin shared his insights in an opening keynote at the Bank Customer Experience Summit held in Chicago from Aug. 31 to Sept 1.

Winners announced at Bank Customer Experience Summit Awards Show

1 SEP 2022

The Bank Customer Experience Summit, held this year in Chicago from Aug. 31 to Sept. 1, recognizes innovation in the banking sphere with its annual awards show. This year was no exception as the winners run the gamut of the banking world.