SUMMIT NEWS
31 OCT 2023
Digital banking is important, but branches also have a role to play. A panel at the Bank Customer Experience Summit in Charlotte, North Carolina took a look at what’s new in branch design.
27 OCT 2023
What does Gen Z actually want from banks and businesses? A panel of Gen Zers discussed what they look for.
20 OCT 2023
How should banks use AI? Will it replace employees?
10 OCT 2023
A panel at the Bank Customer Experience Summit discussed how banks can bring hospitality back for customers.
6 OCT 2023
How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer look at this topic.
26 SEP 2023
Banks have made efforts to improve their customer journeys, but consumers often feel it isn’t enough. How can banks fix this issue? A panel at the Bank Customer Experience Summit held from Sept. 12 to 13 in Charlotte, North Carolina took a closer look at this topic.
19 SEP 2023
The opening keynote at the Bank Customer Experience Summit in Charlotte from Sept. 12 to 13 covered AI, banking data and how it can all come together to deliver actionable insights.
Bank Customer Experience Awards showcase financial innovation
13 SEP 2023
Bank of America, Citizens Bank and America’s Credit Union all earned awards at the annual BCX Awards.
5 SEP 2023
The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus this year on customer experience trends across multiple industries. Online registration for the joint event closes this week on Sept. 8.
29 AUG 2023
How can banks help small businesses with lending and cash flow while also delivering individualized experiences?
Final call to experience innovation at Bank Customer Experience Summit
18 AUG 2023
This year attendees will experience innovation across banking, retail, hospitality and the restaurant spaces firsthand at the jointly held Bank Customer Experience Summit and Interactive Customer Experience Summit in Charlotte, North Carolina.
4 AUG 2023
Early bird pricing officially ends for the Bank Customer Experience Summit on Aug. 11. This event will be held in Charlotte, North Carolina from Sept. 12 to 13. It will also be held in tandem with the Interactive Customer Experience Summit from Sept. 11 to 13.
Bank Customer Experience Summit to examine future of branches
1 AUG 2023
Banks are dramatically changing their branch strategies, from shutdowns to redesigns. The Bank Customer Experience Summit will look at the cutting edge of branch transformation during a panel.
Bank Customer Experience Summit to provide guidance on small business banking
14 JUL 2023
Small businesses make up a huge portion of the economy but are many times overlooked by banks. How can banks resolve this issue and help small businesses succeed?
Bank Customer Experience Summit panel offers insight on hospitality strategies
4 JUL 2023
How do banks develop hospitality? A panel at the Bank Customer Experience held in Charlotte, North Carolina from Sept. 12 to 13 will look at this topic in detail.
20 JUN 2023
Early bird pricing for the Bank Customer Experience Summit, being held in Charlotte, North Carolina Sept. 12 to 13, ends on June 23.
Bank Customer Experience Summit will examine customer journey
13 JUN 2023
The Bank Customer Experience Summit, being held Sept. 12 to 13 in Charlotte, North Carolina will feature several panels surrounding customer experience in banking, including one on the customer journey.
30 MAY 2023
The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an awards ceremony. You may nominate a technology provider or financial institution for an award, as long as it’s submitted by the deadline of June 2.
Bank Customer Experience Summit keynote to address how to gather actionable customer data
12 MAY 2023
One of the biggest challenges for any business is how do to understand its customers and how to act on that knowledge. The keynote address for the Bank Customer Experience Summit, held from Sept. 12 to 13 in Charlotte, North Carolina, will address this question.
2023 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass
24 APR 2023
The survey for the 2023 ATM & Self-Service Software Trends report is now up. Five financial institution participants will be selected to receive a free pass to the upcoming Bank Customer Experience Summit, held in Charlotte, North Carolina from Sept. 12 to 13.
Bank Customer Experience Summit to tackle innovative banking/customer trends
18 APR 2023
The Bank Customer Experience Summit will analyze the cutting edge of customer and banking trends and will be held in tandem with the Interactive Customer Experience Summit in Charlotte, North Carolina from Sept. 11 to 13.
Bank Customer Experience Summit to join forces with ICX Summit in 2023
31 JAN 2023
2023 will be a big year for the Bank Customer Experience Summit, which gathers bankers, self-service vendors and fintechs to network and discuss banking trends. This year, the summit will be combined with the ICX Summit from Sept. 12 to 13 in Charlotte, North Carolina.
30 SEP 2022
Clinton Cheng, VP, global head of Visa/PLUS ATM Network, took a deep dive into banking during the closing keynote at the Bank Customer Experience Summit.
23 SEP 2022
Everyone is familiar with return-on-investment, but at times that may not be the best or only thing a bank or company should measure. A panel at the Bank Customer Experience Summit discussed how banks can measure return on experience.
20 SEP 2022
Four presenters shared elevator pitches for innovative banking services products at the Bank Customer Experience Summit, held in Chicago from Aug. 31 to Sept 1.
4 experts deliver banking inspiration at Bank Customer Experience Summit
13 SEP 2022
Four experts shared thought provoking talks on various topics in the banking world at the Bank Customer Experience Summit held in Chicago from Aug. 31 to Sept 1.
6 SEP 2022
The future of bank branches will be interesting, according to Stephen K Griffin, SVP and director of the Retail Distribution Planning Group at Regions Bank. Griffin shared his insights in an opening keynote at the Bank Customer Experience Summit held in Chicago from Aug. 31 to Sept 1.
Winners announced at Bank Customer Experience Summit Awards Show
1 SEP 2022
The Bank Customer Experience Summit, held this year in Chicago from Aug. 31 to Sept. 1, recognizes innovation in the banking sphere with its annual awards show. This year was no exception as the winners run the gamut of the banking world.
