BANK CUSTOMER EXPERIENCE SUMMIT
Ideas and Innovation for a Better Retail Banking Experience
EARLY BIRD PRICING ENDS AUGUST 9.
Save $150 off the standard rate.
ABOUT THE SUMMIT
NEXT GENERATION BANKING
Bank Customer Experience (BCX) Summit provides executives with powerful insights into current trends and innovative technology to help today’s financial institutions transform themselves to serve consumers now and into the future.
Digitally minded consumers are forcing financial institutions to rethink the way they do business. These consumers want to bank when and how it suits them. Traditional banks and credit unions must innovate quickly to keep up with consumer demands and to respond to challenges from non-traditional competitors.
You’ll hear industry leaders discuss what’s worked for them, what hasn’t and what new things they’re planning for the future. You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your institution.
Technologies and topics that may be addressed at BCX Summit:
- Digital & Mobile Banking
- Self-Service Banking
- Branch Transformation
- Open Banking
- Artificial Intelligence
- Cryptocurrency
- Compliance
- RegTech
- Data Security
- Payments
- ATMs / ITMs
- Staffing / Training
ONE BADGE. TWO EVENTS.
In 2024, Bank Customer Experience (BCX) Summit will once again be co-located with the Interactive Customer Experience (ICX) Summit, which officially runs Sept. 9-11.
The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish.
Catch up on the latest news about the event!
FEATURED SPEAKERS
KEYNOTE
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/regina-demars-qlvpu3k7c7g0ur4j41ksf106q3md77nioeulj31sgw.jpg)
Regina DeMars
Director of Content Marketing & Social Media Strategy
![first_national_bank_of_omahax150-150 first_national_bank_of_omahax150-150](https://bankcustomerexperience.com/wp-content/uploads/2024/03/first_national_bank_of_omahax150-150-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/michelle-kile-qntlmzz31zfwqcqtcg69ps4ob31f2awr2uk9ihmzc0.jpg)
Michelle Kile
Vice President, Branch Services
![dcu-150x150 dcu-150x150](https://bankcustomerexperience.com/wp-content/uploads/2024/05/dcu-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/stephen-griffin-qlvptmn3x6sv1rt3uu9i659w15xrcnscm33uw3qvkw.jpg)
Stephen Griffin
SVP, Branch & ATM Distribution Planning
![regions-150x150 regions-150x150](https://bankcustomerexperience.com/wp-content/uploads/2024/03/regions-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/chris-manske-qlvpumcz4w5rayd829pbsw9elt1ph5q5ezwb4m9x0g.jpg)
Chris Manske
SVP, Director of Retail Network Management
![us-bank-150x150 us-bank-150x150](https://bankcustomerexperience.com/wp-content/uploads/2024/03/us-bank-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/alicia-moore-qlvpus009wdh8m515c537uu6649wrccjfrt80a1jz4.jpg)
Alicia Moore
Head of US ATM Product
![visa-150x150 visa-150x150](https://bankcustomerexperience.com/wp-content/uploads/2024/03/visa-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/marsha-womack-qlvpufs3t1wr1oms4ouxtfx6g3y4za0123bwrojo80.jpg)
Marsha Womack
First Vice President, Director of Retail Banking
![citizens-trust-bank-sq-150x150 citizens-trust-bank-sq-150x150](https://bankcustomerexperience.com/wp-content/uploads/2024/05/citizens-trust-bank-sq-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/renee-pezzi-pqlgrn9e3qcf1m6d27hxdo3wyowixnoxw14sxvt5r4.jpg)
Renee Pezzi
SVP, Head of Enterprise Experience
![atlantic-union-bank-150x150 atlantic-union-bank-150x150](https://bankcustomerexperience.com/wp-content/uploads/2020/03/atlantic-union-bank-150x150-100x100.jpg)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/brenda-pino-pqllotu6dgw7jgt4fso8dyhw3flbvp3g905rll3kv4.jpg)
Brenda Pino
VP, Physical Channels Operations
![bmo-financial-group-150x150 bmo-financial-group-150x150](https://bankcustomerexperience.com/wp-content/uploads/2022/06/bmo-financial-group-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/madhu-reddy-pqsuk4232qur8lg0xqauwlm7ql5dwsub3jkyj6jrs0.jpg)
Madhu Reddy
SVP/Chief Information Officer
![republic-bank-of-chicago-150x150 republic-bank-of-chicago-150x150](https://bankcustomerexperience.com/wp-content/uploads/2022/03/republic-bank-of-chicago-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/ashley-ross-pnb3a12vb8o49e0htttyik7i8b38zh9r54qushpheo.jpg)
Ashley Ross
Client Experience & Retail Client Solutions
![bank-of-america-150x150 bank-of-america-150x150](https://bankcustomerexperience.com/wp-content/uploads/2022/04/bank-of-america-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/staci-shedd-pmc732y9mlv2z2va2ykxrexiox8t6zavkbk8q281uo.jpg)
Staci Shedd
Head of Customer Experience
![td-bank-150x150 td-bank-150x150](https://bankcustomerexperience.com/wp-content/uploads/2022/03/td-bank-150x150-1-100x100.png)
![](https://bankcustomerexperience.com/wp-content/uploads/bfi_thumb/max-slobin-plo5cpg5azg1brrmtmg20n2o1uc9dzybl34gnux2lc.jpg)
Max Slobin
VP, Sr. Payments Advisor
![key-bank-150x150 key-bank-150x150](https://bankcustomerexperience.com/wp-content/uploads/2022/03/key-bank-150x150-1-100x100.png)
WHO SHOULD ATTEND?
The Bank Customer Experience Summit was created for banking industry executives who want to learn about innovative technology for engaging and growing their customer base.
You should seriously consider attending the Summit if you are an executive of a financial institution with responsibilities in one or more of these areas:
- C-level
- Customer Experience
- Retail Banking
- Mobile Banking
- Digital Banking
- ATM Operations
- Technology / Innovation
- Marketing
- Payments
PAST ATTENDEES
[masterslider id=”11″]
SPONSORS & PARTNERS
TAKE YOUR TEAM TO THE SUMMIT
Register two qualified attendees and add a third qualified attendee at no additional cost.
FOLLOW US