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A hidden opportunity exists for our industry at the intersection of restaurants and light food manufacturers. Erle Dardick, a world-renowned expert in restaurant catering, will explore how the next generation of B2B catering order management technology for restaurants will evolve from modernized cloud-based ERP food manufacturing order management systems. 

As disruptive technologies such as voice, AI, robotics and automation surface in the years ahead, restaurantoperators will require a deep commitment to achieving operational efficiency to drive revenue growth and find additional profit within an environment where margins are shrinking, along with a labor model that is constantly under pressure. A perfect storm is brewing in the restaurant industry as operators evolve operationally to adapt to a multi-unit, multi-sales channel environment. B2B relationships, community and technology are now table stakes. A plethora of opportunities exist in this space, and due to the mass of API integration partnerships that exist for operators within the context of industry solutions, this thesis allows for a broader perspective on where the market is headed, and how these headwinds will define the future of our kitchens… and our technology stacks..

Before a brand can deploy a catering (B2B) order management system and supporting technologies, it must align its business framework, business logic, workflow and best practices. In this session, using the framework of the 5 Stages, 12 investments & 109 key characteristics, we will discuss how restaurants can develop a strategic program focused on sales growth that allows them to own the customer journey and their data while identifying the metrics and behaviors required to measure success. 

The session will explore how to drive and manage first- and third-party catering (B2B) sales and offer an outline for investments needed to support that revenue. Attendees will leave with an actionable framework and ROI plan to implement into their organizations.

There are 12 strategic investments that operators need to make in their business to complement their catering B2B technology ecosystem. Attendees will receive a must-consider list of investments that will yield the full potential of a scalable, predictable, and reliable catering and food-at-work revenue channel.

These investments are independent of the technology you select to support your catering operations. However, attendees will walk away with a new appreciation for the type of software they will require to meet the standards and expectations put forward in this session.

Attendees will learn about the limitations of legacy POS and online ordering systems when it comes to catering (B2B)  transactions. Experts will also discuss the traps in the business logic of POS systems and why online ordering companies are potentially flawed in their integration strategies when it comes to B2B Catering Transactions.

Join us for a frank, honest, and transparent conversation with Christopher Sebes who has spent his career in hospitality management and technology including as founder of Xpient Solutions, President at Xenial, And Advisor to Valyant AI, Touchbistro POS, Novadine, Go Tab, ShiftPixy, RTS, Hellometer, RBBT Tech, Tray, and Lunchbox.

Enterprise Resource Planning (ERP) is a platform companies use to manage and integrate the essential parts of their businesses. Many ERP software applications are critical to companies in food manufacturing because they help them implement and control all the processes needed to run their companies with a single system, but there are thousands of ERP systems available today from all parts of the world.

Join Erle and his panel of experts to discuss how new and disruptive technologies such as voice, AI, robotics, and automation, along with the growth of B2B transactions, will put ALL light-food manufacturing order management solutions (ERP) in play for restaurants in the years forward.

Attendees will also learn how our online ordering and POS providers can further evolve their solutions to “close the gap”  when compared to more robust B2B order management solutions. Operators will learn to work with their tech partners to help create efficiency in the kitchens and how using the right technology can drive relationships and transactions in off-premises operations.

Join us for a casual and informative conversation with industry leaders, who have successfully implemented the business framework discussed today and have deployed a best-in-class catering B2B software solution across their multi-unit operations. These leaders are building B2B sales on the backbone of their technology infrastructure. We will hear stories about their investments and pursuits of internal strategic alignment. We will listen as they guide attendees to a vision of scaling sales and profits with catering and B2B transactions and how their pre-pandemic investments set them up for not only survival but acceleration of their off-premises transactions in a post-pandemic world.

We'll wrap up the workshop with an "Ask the Experts" roundtable, where speakers will join the audience at their tables to answer all of your questions.