Agenda 2022

All attendees, sponsors and speakers must check in at the registration desk and pick up a name badge. Please wear your badge at all times during the Summit.

What is the future of bank branches? Will they go the way of the dinosaurs or transform into something else?

In this keynote session, Stephen K. Griffin will share insights into what the future of branches will look like by drawing on his vast experience in the realm of branch management, data management, analytics and more.

After a full day of inspiring keynotes and information-packed sessions, relax and recharge while enjoying a cocktail hour followed by the annual BCX awards ceremony. Awards begin at 6:15 p.m.

Awards include:

• Best Branch Experience
• Best ATM/Self-Service Experience (financial institution)
• Best ATM/Self-Service Experience (vendor)
• Best Digital Solution (financial institution)
• Best Digital Solution  (vendor)
• Innovator of the Year

Nominations for the 2022 BCX Awards are now closed. Click here for a description of each award category.

Be sure to check in at the registration desk and pick up your name badge if you haven’t already.

Enjoy a satisfying breakfast within a small group of your choice and discuss some of the most pressing issues facing financial institutions today. These informal group discussions allow attendees to learn from one another’s mistakes and successes.

Brain Exchange Topics:

• How to automate banking workflows and CRM with no-code | Sponsored by Creatio
• Is changing consumer behavior impacting your customer experience? | Sponsored by Symend
• Leaning into self-service
• Winning with mobile

Delivering an incredible customer experience does wonders for a bank - increasing customer satisfaction, opening up opportunities for additional business, and getting referrals with positive word-of-mouth. However, many banks struggle to deliver a positive experience in a way that is scaleable.

In this session, panelists will discuss how to use automation to deliver better personalized experiences to customers, from their initial onboarding all the way to turning them into advocates.

What really is a bank’s relationship to fintechs? Are they rivals that are fighting over the same customer base, or are they partners who are building a new financial world together?

In this session, banking panelists will discuss what their relationship has been like with fintechs and they will address whether they view these startups as legitimate challengers to traditional banks or as something else entirely.

Have you ever wanted to improve your customer experience but couldn't figure out where to start?

In this session, bank executives will share tips and tricks on how to improve every level of customer experience from the consumer side to the business side, while examining a variety of services and technologies that can help you along the way.

Delivering an omnichannel experience is highly important, but many financial institutions struggle with it. Customers want the same quality of experience as they move from one platform to another, and if they don’t get it, they will take their business elsewhere.

Panelists will address how FIs can successfully implement omnichannel experiences that keep up this same standard of experience by finding the right mixture of tools and expertise.

Learn about new and innovative financial technologies in this series of 10-minute product presentations. Each presenter will have ten minutes for an elevator pitch and five minutes for audience Q&A.

Elevating the importance of experience is part of branch transformational programs. The current environment has challenged the relevancy and value of retail banking channels leading to challenges in validating the ROI. However, delivering the right customer experience in the physical challenges is key through ROX metrics.

Are ATMs/ITM’s still a good investment? What do the customers want? Are banks leveraging them for the Crypto Currency revolution?

In this session, you will learn the ins and outs of self-service banking technology and how to utilize it properly by meeting real customer needs.

Learn about how you can transform your banking culture into one that both retains high quality talent and creates brand loyal customers.

It’s true - payments are becoming increasingly digital and banking is becoming increasingly mobile. These days, consumers around the globe expect their banks to act more like top technology brands than traditional financial institutions. As technology advances and consumer expectations rise, the role of the ATM must evolve as well.

In this session, we will explore some of the key trends in the payments, banking, and ATM industries and discuss the important role of the ATM within the ever-changing ecosystem.