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Held Sept. 19-21, 2016 at the Sofitel Chicago Water Tower, the fourth annual Bank Customer Experience Summit explored how how to provide the best customer experiences for millennials and other digitally minded consumers that want to bank when and how it suits them. Highlights include an opening keynote by Brian Reed, EVP and Head of Retail Banking at Umpqua Bank, an awards dinner party at the Arts Institute of Chicago, and a panel session with millennials.