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BCX Summit / Tuesday / September 10, 2024 / 2:15 PM

How to Meet Banking Regulations While Delivering Impactful CX

Banks have to comply with a variety of regulations, including anti-money laundering and “know your customer” laws. However, regulatory concerns can often impact adoption of better customer experience initiatives.

Experts will address how banks can balance KYC regulations while improving the customer experience. 


Richard Rotondo | VP-Digital Banking Manager | American Commerce Bank-Monesty
Richard Rotondo is a Senior Management professional with proven success in traditional & digital financial services, security, & property management. Strategic & Operational start-up experience with B-to-B service companies with C-level client relationships. Successful consultant & trusted resource in developing business models & key FinTech partnerships. Demonstrated success in generating new revenue, improving efficiencies, and building & managing employee/client programs at national & regional levels. Experience in creating, building, launching, & successfully running the Digital Bank division of a small community bank, under a new brand & identity. Project lead encompassing all project development/management, from vision and concept strategy to platform build-out, technology implementation, testing, and overseeing daily CX operation. Developed key industry partnerships with leading edge technology/fintech providers & marketing/branding specialists to ensure a superior customer experience (CX).
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