Michael Pace | Vice President, Global Member Services & Operations | Virgin Pulse
Michael Pace wakes up each day envisioning how he can inspire companies to create environments, journeys, and actions that help make their customers more successful. He believes wildly successful companies start with successful customers and associates. His drive is to engineer monumental and awe-inspiring customer experiences; he builds cathedrals of customer experience. Starting with a solid foundation of Culture, the Best Talent, Process Management, the Right Technology, and Data Insights, he constructs the pillars of a customer experience strategy for contact center or customer care teams, and delivers awe-inspiring experiences. Currently, he builds those experiences for Virgin Pulse, as their Vice President of Global Member Services and Operations in Providence, RI. He is also the President of the NorthEast Contract Center Forum, New England’s Largest Community of Customer Service and Contact Center Professionals. He was the 2022 CCW Leader of the Year, 2022 CCW Best Culture winner, and 2022 Runner Up Best in Class Contact Center (100+ seats).