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General Session / Wednesday / September 11, 2024 / 12:30 PM

How to Make Your Store Welcoming for All Customers

This panel discussion will focus on how to create a more inclusive customer experience. Panelists will discuss the importance of inclusivity, and how brands can make their stores more welcoming for all customers, regardless of their background.


Amy Hom | COO | Barcelona Restaurant Group
Billy Thompson | President- RSAI | Kate's Skating Rinks, LLC
Graduate of the University of Colorado in Boulder, Billy is now the Third generation Owner of Kate’s Skating Rinks. Since 2000, Billy has run multiple locations in the Gastonia, Charlotte and Indian Trail area for his family, and now has complete ownership of the family business that started in 1961. He has become heavily involved in the Rollerskating Association International since 2003. Since then, he has held local and national board seats in the RSAI. He was the National Marketing Chair for over 10 years for the association, held the roll of Vice President, and is currently the President of the RSAI. Over the last 5 years he has worked with large corporations such as Disney, Jakks Toys, Kidz Bop, and Pepsi to name a few; in efforts to better his industry and his own personal business.