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Breakout Session / Thursday / September 1, 2022 / 2:00 PM

Building a Better Banking Culture

Learn about how you can transform your banking culture into one that both retains high quality talent and creates brand loyal customers.


Jill Castilla | President & CEO | Citizens Bank of Edmond
As President and CEO of Citizens Bank of Edmond, Jill Castilla is a nationally recognized innovator in the banking industry - or "no talk and all action" according to entrepreneur and Shark Tank star Mark Cuban. Under Jill's leadership, the one-branch community bank in an Oklahoma City suburb became a major player on the national stage and now sits alongside banking industry heavyweights. Her background includes service in the U.S. Army and Oklahoma Army National Guard and various positions at the Federal Reserve Bank of Kansas City. A lifelong learner, Jill holds a master's degree in economics and a bachelor's degree in finance. She also attended post-graduate programs at the University of Wisconsin's Graduate School of Banking and The Wharton School. Jill currently serves as the Civilian Aide to the Secretary of the Army. She was also appointed to the Federal Advisory Council, representing the Fed's Kansas City District.
Casey Christopher | Chief Empowerment Officer | Quontic Bank
In October, 2020 Casey Christopher was named Quontic Bank’s first Chief Empowerment Officer. This role provides a channel for Quontic employees to initiate change, to participate in change and to cultivate change. Casey focuses on talent acquisition and retention of diverse employees, reframing employee mindsets, promoting inclusive customer acquisition and retention, and reimagining services and how they are delivered. She believes in constantly asking for feedback, uplifting others, providing challenging work, empowering others to impact change and creating a work environment that fosters teams to flourish and grow. Quontic re-imagines how financial products and services are delivered to both customers and the industry. She attended the Florida School of Banking, earning The Dr. C. Arnold Matthews Honor Graduate Award upon graduation.
Reco McCambry | President & CEO | Novae
Reco McCambry has made his mark in the financial services and direct sales industry as one of the youngest and most successful entrepreneurs in the space. His company, Novae, is the largest direct sales fintech company in the United States, providing solutions to consumers and small businesses nationwide through a network of more than 5,000 independent sales people. The fintech solutions his company provides include personal and business credit building, online banking, personal loans, business funding, and consumer financing. Reco is a member of the Forbes Business Council and an Industry Expert on He also serves on the National Small Business Association Leadership Council out of Washington DC. February 4, 2021, Mr. McCambry was honored by his hometown in McDonough, GA with a proclamation naming January 19th, Mr. Reco McDaniel McCambry Day. August of 2021, Novae was recognized on Inc. magazine’s Inc. 5000, for becoming one of the fastest growing companies in America.

Bradley Cooper | Editor | ATM Marketplace
Bradley Cooper is the editor of ATM Marketplace. He was previously the editor of Digital Signage Today, Kiosk Marketplace and Blockchain Tech News. His background is in Information Technology, Advertising, and Writing.