General Session / Wednesday / September 13, 2023 / 2:00 PM
This session brings together industry leaders across the retail, banking, restaurant and hospitality industries to reveal customer experience strategies and predictions of what’s coming next.
Winston Kelley | Executive Director / Vice-President | NASCAR Hall of Fame / Charlotte Regional Visitors Authority
Winston Kelley is Executive Director of the NASCAR Hall of Fame and Vice President, Charlotte Regional Visitors Authority. Prior to joining the CRVA in 2006 when development of the NHOF began, Kelley spent more than 27 years with Duke Energy in a wide variety of managerial and executive capacities including Vice President, Government and Business Relations and Vice President, Economic and Business Development. Kelley began his motorsports career in 1981, joined the Motor Racing Network radio broadcasting team in 1987 and served as lead pit reporter for 18 years before stepping away full time at the end of the 2020 season. The NHOF serves as the recognized home for honoring NASCAR’s legends, evolving history and celebrated heritage and family-oriented traditions; drives economic impact for the Charlotte Region as a signature, must-experience iconic landmark; delivers memorable customer experiences and provides inspiring education and public program experiences through the sport’s legacy of innovation.
Jason Mariasis | VP, Digital Products & CX | Credit One Bank
Jason Mariasis is a results-driven entrepreneur and human-centered product leader with a track record of building, shipping and scaling disruptive products globally for Fortune 500 companies and startups. He currently serves as the Vice President of Digital Product Management & Customer Experience for Credit One Bank, one of the fastest-growing financial institutions with 15M+ customers, where he is responsible for leading digital product strategy and transformation initiatives. Jason has successfully built and sold blank-page startup businesses as well as launched and managed multimillion dollar product lines and business units for some of the world’s leading companies such as Capital One, U.S. News & World Report, Vistaprint and Sterling. Jason has been recognized as a “Top 100 Innovator and Entrepreneur” by the Top 100 Magazine, and as a “40 Under 40” recipient by Business Elite. He has also been named as a Future Leader by a prominent Massachusetts newspaper, and featured in the New York Times.
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