The founder of Retail Prophet, Doug Stephens is one of the world’s foremost retail and consumer futurists. His research and insights have helped major organizations such as Air Miles, Home Depot, Disney and Intel understand exactly how mega-trends in demographics, economics, technology and media are forever altering consumer/brand relationships. And, what they need to do to adapt, evolve and innovate. Drawing on his 20 years of experience, Doug analyzes media trends, financial climates, demographic shifts, emerging technologies and everything in between to provide an unrivaled insight into consumer trends. Doug’s book, The Retail Revival, documents the rise of an incredible new era of consumerism leading to a complete redefinition of what retail is.
PANELISTS & MODERATORS
Senior Business Consultant | Experian
Cherian Abraham is a senior business consultant at Experian. He focuses on digital commerce, payments and fraud for Experian and its global clients in banking and retail. Cherian works to extend Experian’s global capabilities in fraud, identity and credit risk into the online and mobile channel. Outside of Experian, he serves on the board of advisors at SimplyTapp, creators of Host Card Emulation (HCE) in Android, and at ModoPayments, a retail platform for personalized and instant in-store gifts and offers. Prior to Experian, Cherian founded DROP LABS, a mobile commerce strategy and advisory practice that offered objective research and analysis on mobile payment technologies and initiatives.
Managing Director | Deloitte Digital, Financial Services
Rob Berini is a Managing Director in Deloitte’s Digital practice. He has over 20 years of working with banks to define customer and banker experience and create innovative solutions. Rob has market eminence in omnichannel financial services delivery, emerging technology strategy and innovation management. He co-authored one of earliest works on the topic of online financial services, The 1998 Guide to Retail Banking on the Internet. His perspectives have appeared in publications such as American Banker, Bank Systems and Technology News, among others.
VP, Business Solutions Manager | First Midwest Bank
Jay Bernstein is the Vice President, Business Solutions Manager for First Midwest Bank. Jay serves as E-Commerce & Payment’s central resource for analysis, performance trending/reporting, and incubation of new and/or key initiatives for the group. This includes strategic management of consumer mobile and online banking, checks and check cashing services, in addition to credit, debit and ATM strategies. Prior to joining First Midwest Bank, Jay was the Manager of Financial Services for Walgreens where he was responsible for managing the implementation and ongoing support of financial services offerings across Walgreen’s network of 8,200+ stores.
Editor | ATMmarketplace.com
Suzanne Cluckey is a writer with more than 25 years of experience in journalism and mass communications. Her work has appeared in trade journals and consumer publications throughout the U.S. and has covered a vast range of topics from cider-making to software development. In addition to her work for ATM Marketplace, Suzanne has written white papers and features for other publications in the Networld Media Group family including Fast Casual, Kiosk Marketplace, Mobile Payments Today and QSR Web.
SVP, Digital Banking and Innovation | Barclaycard
Sagar Dalal leads the Digital Payments and Innovation Strategy for Barclaycard in the US. In this role he is instrumental in shaping the digital future for Barclaycards. Sagar has over 15 years professional experience and has spent close the last 8 years focused on digital payment, e-wallets and banking innovation. Sagar helped lead the initial launch of Apple Pay as a member of Citi’s Emerging Payments team working directly with Apple to help shape their digital wallet and ensure a frictionless user experience. Since that time, he has led the launch and marketing of all of the major Pays including Android Pay, Samsung Pay, Microsoft Wallet, Visa Checkout and Masterpass.
President/COO | CSCU
Tom Davis is always thinking about the future and contemplating where the light-speed advancements in new payment technologies and innovations will lead us. How will the rate of change impact growth and income opportunities for credit unions? Along with being a visionary with at least one eye always on the horizon, Tom is a highly respected executive who oversees CSCU’s finance & accounting, internal product development, and technology functions. His enthusiastic and compelling presentations offer his unique insights on emerging payments technologies, making him a much sought after speaker and thought leader in the payments industry.
Senior Vice President | Flushing Bank
Cathy is the Director of Strategic Development & Delivery for Flushing Bank, where she is responsible for distribution & digital strategies. Prior to joining Flushing Bank, Cathy was the Metro NY area Service Director at Bank of America responsible for improving the retail customer experience by establishing behavior models and removing systemic obstacles. Prior positions include District and Regional Management and Call Center management. Cathy has significant experience with transformative banking approaches and most recently has developed a fully integrated Universal Banker model at Flushing Bank, using state-of-the-art technology solutions and non-traditional branch design to augment the transformative process.
SVP, Events | Networld Media Group
David Drain has more than 20 years of experience in association management, event planning, writing and speaking. He has served as executive director of the Digital Signage Association (a group he co-founded), the Self-Service & Kiosk Association and the merged organization, Digital Screenmedia Association. Previously he was EVP for the Foodservice Consultants Society International. He currently oversees five summits for Networld Media Group ranging from mobile, interactive customer experience, bank CX, restaurant franchising and fast casual restaurants.
Chief Payments Advisor | Payment Alliance International
As of 2017, Donna Embry has 50 plus years of experience in the payments industry and currently serves as Chief Payments Advisors for Payment Alliance International (PAI). Her prior executive positions include Executive Vice President, Product and Marketing for Vital Processing (TSYS Acquiring) and Senior Vice President, Electronic Banking for PNC Bank, as well as Chief Operations Officer for PNC’s former division, CFC Financial Services. Embry authored the first ETA publication, The Encyclopedia of Terminology for the Acquiring Industry, and developed/taught the inaugural introduction series of classes for ETA University. She is currently chair of the ETA Body of Knowledge working group.
Chief Digital Officer | Republic Bank & Trust Company
Jim Ensign is Chief Digital Officer for Republic Bank & Trust Company, developing digital strategy, customer experience and marketing with a focus on their recently launched national digital-only division MemoryBank (www.mymemorybank.com). Jim’s path into digital banking leadership was different than most, with a history of leading digital transformation in retail and marketing companies. Just prior to joining Republic Bank, Jim, as VP/Global Digital for Papa John’s International, led their transformation from a traditional delivery chain taking orders over the phone to a global digital-first company with the majority of sales coming through mobile and web.
Sr. Director, Head of Software Services | Samsung Electronics America
Quam Erogbogbo is a Senior Director of Services and New Business at Samsung. He has been with the Samsung team since 2009. At Samsung, Quam leads strategy and operations with the launch and execution of services and strategy partnerships. With deep, strategic business growth experience in the global mobile industry, Quam has a record of maximizing strategic partnerships through business strategy, product and service innovation, and product launch. Quam has an MBA from the University of Chicago and earned an MS, Computer Engineering and a BS, Electrical Engineering from Illinois Institute of Technology.
VP of Global Partnerships | Pangea
Josh Gordon-Blake is the VP of Global Partnerships at Pangea Money Transfer, a Chicago-based international money transfer app, where he manages a team of professionals who develop and cultivate relationships with banks, processors, startups, foreign exchange houses, mobile wallets and retailers to expand Pangea and move money effortlessly throughout the world.
VP Sales & Operations | Zero-In
Mitchell Goss is the co-founder and vice president of sales and operations of Zero-In. He studied accounting and information systems at Lehigh University. Mitch is a Certified Public Accountant (CPA), formerly with KPMG Accounting & Consulting. He has 15-plus years of financial services experience and is a NY State Entrepreneur of the Year recipient.
Senior Manager of Product Strategy | OpenText Exstream
Avi Greenfield has 20 years of experience in using technology solutions to build business value, with a main focus on customer communications and content management strategy. As Senior Manager of Product Strategy for OpenText Exstream, he is responsible for understanding the needs of customers for managing business-critical communications in complex and demanding environments, and driving the direction of the Exstream portfolio to meet those needs.
President & CEO | Electronic Funds Transfer Association
Kurt Helwig is President and CEO of EFTA, the nation’s leading inter-industry trade association dedicated to the advancement of electronic payment systems and commerce. In this capacity he works with EFTA’s Board of Directors to develop and execute a comprehensive strategic plan that includes government and media relations, timely, content-rich meeting agendas, and value driven member services. Kurt is a regular contributor to Executive Agencies including the Consumer Financial Protection Bureau (CFPB), U.S. Department of Treasury, Federal Reserve Board, General Accountability Office and the Department of Agriculture on payment systems issues. Kurt currently serves as chairman of the ATM Industry Association’s (ATMIA) Board of Directors.
Editor | Mobile Payments Today
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of Mobile Payments Today, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. He spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia’s Payments Group based in Chicago including ATM&Debit News, CardLine, PaymentsSource.com, ISO&Agent Weekly and American Banker. Will helped launched SourceMedia’s bi-weekly newsletter, Mobile Banker, and built and cultivated the Payments Group’s first Twitter presence.
Director of Sales and Solutions | Samsung Electronics America
Reg Jones is the Sales Director leading the development and implementation of strategies and solutions across the Federal Government, Public Safety, and Financial Services verticals at Samsung Electronics America. In this role, Reg focuses on growing Samsung’s enterprise business across Fortune 500 companies. He joined the company in 2011. Previously, Reg was based at Samsung headquarters in South Korea for four years. There, he led the global account management team for Financial Services and pharmaceutical companies in the Mobile Communications Division, as well as consulting engagements with the Samsung Global Strategy Group.
President & Cofounder | Omnyway
Omnyway is the leading provider of cloud based digital commerce platform to retailers and banks so that they can deliver personalized shopping experience and integrated checkout as part their respective branded apps. Mohammad Khan also cofounded ViVOtech – a pioneering NFC company that deployed first million NFC terminals globally. Khan started his career with Verifone in 1983 and spent 15 years there. Khan has been recognized as a “leader” and a “Mover and Shaker” of the electronic payments industry, and has more than 50 patents granted or pending; Khan is also Chairman of the Board for Yellowpepper, a board member for SimplyTap, a board advisor for Poynt.
President | SLDNXT
Jean-Pierre Lacroix is president of immersive experience design firm SLDNXT. A visionary design thinker, author and speaker, JP is driven to produce measurable results through strategic insights. He is committed to transforming the customer experience by designing immersive experiences that compel consumers to buy at the moment of purchase. JP is continually sought after by top brands, industry associations, conferences and publications for his insights on leading packaging, retail, banking and digital trends. His client list includes Cineplex Entertainment, Regions Bank, Toronto Blue Jays, PepsiCo Canada, CZ Bank, The Source and TD Bank Group.
Chief of Branch Transformation, ATM Innovation, and Market Planning | Bank of America
Charles Liu is the Branch Transformation and ATM Innovation executive responsible for the Consumer Bank’s market growth strategy, and building new financial centers including renovations. He is also responsible for delivering new capabilities to our 16,000 ATMs across the network. Liu leads the development of local market strategies across all major and metro markets, ensuring convenient access to Bank of America’s physical services for our 46 million consumer banking and small business clients.
Director of Research | D.A. Davidson & Co.
Gil Luria joined D.A. Davidson in March 2017 as Director of Research. Previously Gil was an analyst and head of technology research at Wedbush Securities for 11 years, primarily focused on e-commerce and financial technology companies, having previously covered large U.S. telecommunications companies at Sanford C. Bernstein and as a Manager at Deloitte Consulting. Gil has made frequent appearances at financial technology conferences, along with regular appearances in the media, including CNBC, Bloomberg, Wall Street Journal, The New York Times, and NPR.
VP of Marketing | Source Technologies
As vice president of Marketing for Source Technologies, Suzi McNicholas is responsible for the company’s overall marketing strategy including lead generation, branding and positioning initiatives. Suzi brings more than 15 years of experience in business-to-business marketing, including previous employment with Source Technologies as finance industry coordinator, marketing manager and corporate communications manager. Before re-joining the company in 2013, McNicholas lead the marketing initiatives at Customer Effective and Dynacast International.
Director of Branch of the Future Department | Millennium bcp
Sergio Magalhães has more than 20 years of experience leading development teams and IT Departments in MillenniumBCP, a multinational bank, based in Portugal which is leader in innovation and customer experience. Since 2015 he is the Head of the Branch of The Future Department that is responsible for Branch Transformation projects, connecting the physical and the digital worlds, delivering the best customer experience. He oversaw the development of a new customer-oriented branch concept, now present in more than 30 locations in Portugal and with innovation features available in all 600+ branches of Millennium bcp in Portugal.
Managing Director | Citi
Mindy Mercaldo is a Managing Director responsible for Citibank’s Central Southeast region. A dedicated executive with nearly 30 years of retail and small business banking experience, including two decades in leadership positions, Mindy oversees the management of $20 billion in deposits and over 1,000 employees. Mindy leverages her deep retail bank expertise to facilitate human capital planning, team engagement, sales production, and the achievement of revenue goals. A Philadelphia native, Mindy earned an MBA in Finance at Temple University and a BA at Franklin & Marshall College.
VP of Engineering | Nautilus Hyosung
Joe Militello leads Nautilus Hyosung America’s Global Software Center (GSC), where he is responsible for developing the multi-industry software solutions and hardware that make NHA the market leader in the self-service software industry. Joe also oversees the release, customization and deployment of hardware solutions in NHA’s rapidly growing American market. Joe brings 15 years of industry experience to NHA, where he also heads the Professional Services Consulting Group, managing development and implementation of on- and off-site customer services to complement GSC solutions. Prior to joining NHA, Joe worked in global development and deployment roles for NCR Corporation.
EVP, Global Product & Marketing | Cardtronics
Brad Nolan is the EVP of Global Product & Marketing at Cardtronics. In this role, he is charged with leading the design and delivery of new technology solutions which enable financial institutions and retail brands to provide world-class financial access to their customers. Prior to this, Brad spent 20 years at JPMorgan Chase & Co., serving as Managing Director of Branch Systems & Innovation, where he led retail channel design and innovation for the organization. Brad is listed as co-designer on multiple patents focused on self-service kiosks and user interface design.
EVP Research & Strategy | ath Power Consulting
Ed O’Brien has extensive experience as an industry analyst, and in various areas of Marketing, Market Research, Strategy, and Operations. This experience includes roles in Banking and Financial Services, Enterprise Software, Consulting, and Manufacturing firms. This background includes Industry Analysis and Strategy, Market and Competitive Intelligence, Product Marketing and Product Management, and Analytics roles. Ed has researched and written over 150 syndicated industry reports, research notes, and other materials, and has been interviewed or quoted by such media and industry outlets as American Banker, Bloomberg BusinessWeek, CNBC, Fortune, The Boston Globe, The Chicago Tribune, The Charlotte Observer, The LA Times, and The New York Times.
Senior Vice President | KeyBank
Pat O’Donnell is a Senior Vice President at Key Bank, leading the Client Solutions Development initiative within Enterprise Commercial Payments. Prior to joining Key, Pat served as Managing Director for J.P. Morgan, specializing in domestic and international payment solutions. Additionally, she held the position of Vice President of the Central US Region for Digital Equipment Corporation. She is the current Chair of the Electronic Funds Transfer Association. Leveraging her experience in the technology and financial services industries, she works to balance the needs for continued innovation, increased efficiencies and ubiquitous access in solutions brought to market.
Director for Payments Systems Risk Policy | Office of the Comptroller of the Currency
Kathleen Oldenborg is Director for Payments Systems Risk Policy at the Office of the Comptroller of the Currency (OCC). In this role, Kathleen is responsible for recognizing, measuring, monitoring, and reporting payment risk, developing metrics for payment risk exposure, training examiners in payment risk, and ensuring that banks keep pace with advances in payment technology and delivery channels. Her team monitors mobile payments, virtual currencies, big data, and crypto-currencies to determine when the industry is ripe for guidance. She brings a wealth of business and government skills to her position at the OCC, beginning her career in the banking industry in the early 1970s at Marine Midland Grace Trust Company.
Chief Commercial Officer | nanoPay
Kent Rawlings is the Chief Commercial Officer at nanoPay. Kent has 20+ years experience in the telecommunications industry and brings a great deal of experience and knowledge to his role at nanoPay. Prior to joining nanoPay, Rawlings was the Senior Vice President of Sales with the start-up wireless company, Public Mobile. Kent was responsible for growing all sales and distribution. He built and managed over 50+ corporate stores with 400+ employees and grew the dealer network to over 200 locations.
Worldwide Digital Signage Segment Manager | Intel
Christie Rice is the segment director responsible for Intel’s digital signage and interactive kiosk business worldwide in the Internet of Things Group at Intel. In her role she works to ensure that Intel technology meets the ever changing digital signage needs. She also works closely with the ecosystem to promote solutions that provide the immersive and interactive experience that our customers demand. Before assuming her current role, Christie’s 20 years at Intel included various technical, product, business development, and marketing management positions across a broad range of products and segments including memory, PCs, storage, networking, and IOT.
Sr. Manager, Fraud & ATM Operations | First National Bank Omaha
Dave Richardson is the current Senior Manager responsible for ATM and Fraud Operations for First National Bank Omaha. He has served various roles in his 20 years at First National Bank Omaha. He is currently responsible for maintaining and managing the bank’s fleet of ATMs as well as non-card fraud prevention and risk mitigation strategies across the institution. His primary responsibilities address controlling fraud risk while enhancing the customer experience in online channels while partnering with the bank’s digital strategy teams. Dave also spent 20 years in the Air National Guard while earning his Bachelor’s in Psychology and his MBA.
Managing Director of Retail Banking | Citi
Dena is the Managing Director of Citi’s U.S. Retail Bank Branch Channel. Her team of 5600 employees serves 4.5 million consumer and small business customers with $142 billion in deposit and loan balances. She is the driving force behind Citi’s US Branch Transformation strategy which includes responsibility for digital enablement, retail sales, service and operational process design, retail policies and procedures, staffing strategy, and organizational culture. Prior to joining Citibank in 2012, Dena spent 25 years with Bank of America, where she served in a variety of Consumer sales, distribution, and operations leadership roles.
Omni Channel Digital Executive | FinTech Advisors
Milton Santiago is an industry recognized digital banking strategist that is known for creating transformational digital banking experiences. Milton brings over 28 years of experience and is a seasoned and proven global digital executive, leader, strategist, innovator and visionary. He is an expert in deciphering client needs and executing those needs into compelling and satisfying digital client experiences. Milton was formerly the Managing Director, Global Digital Channels Executive at Bank of America and creator of CashPro. He established and led the banks Omni Channel strategy as well as establishing several new business practices to support the digital transformation strategy.
VP | Doyle Research Associates
Carole Schmidt, Vice President, Doyle Research, is a qualitative strategist passionate about integrating “voice-of-your-customer” early in brand, positioning, product, and communication development. Whether studying data center operations, small business owners’ payroll process, probing morning coffee behaviors at 5a, or investigating new homeowners’ credit card selections, Carole loves intersecting with customers at critical points in the path-to-purchase where true insights are discovered and seeds of innovation take root. She’s created several of Doyle’s research innovations (MineSights, kideation, and Geo-Stories). Carole’s expanded professional development has included Creative Problem Solving graduate, active PDMA member, pursuing New Product Development Professional (NPDP) certification, Social Media Analyst certification.
Eric Schaffer, PhD
CEO & Founder | Human Factors International
Dr. Eric Schaffer is CEO of Human Factors International, Inc (The UX Engineering agency that design the HDFC application that won ‘Best Mobile Experience’). Eric Has over 40 years of experience in UX design, with special interests in omni-channel strategy, persuasion engineering, cross cultural design, innovation, and the maturity large scale UX practices. He wrote “Institutionalization of UX” (Addison-Wesley).
CEO | Bouncepad
Tobi Schneidler is the founder of Bouncepad, and the inventor of the tablet kiosk. His commercial design work for clients like Barclays Bank and Vodafone focused on emerging digital interactions in stores, to then lead to the launch of Bouncepad as a product business. He studied architecture, to then research technology’s impact on commercial spaces. His work was presented at SFMoMA and the Science Museum in London. He also taught at the Royal College of Art in London and the Royal Institute of Technology in Stockholm. Bouncepads are now used around the world, to make venues more relevant and connected in the digital age.
Partner | Blake, Cassels & Graydon LLP
Jacqueline Shinfield is a Partner in the Financial Services Group of Blake, Cassels & Graydon LLP, and co-head of its Fintech team. Jacqueline provides advice on all aspects of the payments industry and on regulatory compliance issues with respect to payment systems, mobile payments, and consumer protection legislation. Jacqueline has been inducted into the Canadian Payments Hall of Fame, recognized as a leading banking and financial services lawyer in The Best Lawyers in Canada since 2013, in the Canadian Legal Lexpert Directory 2017, in Chambers Canada: Canada’s Leading Lawyers for Business 2017 and in IFLR1000: The Guide to the World’s Leading Financial Law Firms – 2017 Edition.
Head of Credit Card Digital Product | Avant
Jason Shoemaker is the Head of Credit Card Digital Product at Avant, a Chicago-based online lending platform focused on lowering the barriers and costs of borrowing for customers. As a former EY and Accenture consultant, Jason drives digital product strategy for the mobile and web customer application experience and self-service tools for Avant’s newest product offering. Jason and his team work to bring the latest technology to it’s customers using data to drive the decisions behind what’s built. Prior to Avant, Jason worked at another Chicago startup, building out their customer success team and driving customer-centric development.
John W. Smith
CEO | DBSI
John W. Smith helps financial institutions push the limits to improve their revenue, brand, and branch strategies, working with some of the largest banks and credit unions in the industry. John holds numerous technology patents and spearheaded the creation of the Ideation Center, a place where FIs visit in droves to strategize “Branch of the Future” designs.
SVP, Head of Emerging Payments & Commerce Partnerships | Bank of America
Ashish Tajpuria is the Emerging Payments Executive at Bank of America, responsible for managing third-party partnerships across the entire payments and commerce ecosystem for the consumer bank. Ashish’s current areas of focus include: digital wallets, card networks, loyalty, artificial intelligence (A.I.) & Internet of Things (IoT). Ashish is also responsible for managing various strategic emerging payment projects. Prior to joining Bank of America, Ashish was a member of the Chase Pay product team where his responsibilities included product strategy, roadmap development, third-party partnerships and merchant acceptance. He has a proven track record as a product manager creating new digital products across a wide range of industries.
Liam van Beek
Senior Manager of Physical Channel Strategy | BMO Financial Group
Liam is a Senior Manager of Physical Channel Strategy with BMO Financial Group. Her job focuses on the distribution strategy for both the branch and ATM networks in Canada and the US as well as format and capability innovation. Liam has been with the bank for 5 years. Prior to joining BMO, she was an Historian.
Associate Director, Customer Interaction Advisory Service | Mercator Advisory Group
Joe is Associate Director with the Customer Interaction Advisory Service at the Mercator Advisory Group providing insights and analysis of innovations in the payment industry, with a focus on technology’s rapid transformation of customer delivery channels, the effects on customer experience, and the implications for payment providers and financial institutions. Prior to joining Mercator Advisory Group, Joe was an analyst for Technology Business Research Professional Services practice. Joe acted as lead in primary research, survey development and data compilation examining trends in both the commercial and public sector IT services markets, with a focus on Financial Services, Healthcare and Government arenas.
Principal, Financial Services Digital Advisory | EY
Brad Wallace is a Principal in EY’s Financial Services Digital Advisory practice, primarily focused on digital growth, product innovation, and channel transformation. His skills include business and technology strategy, experience design, new product and service development, channel rationalization, and business and technology innovation. Brad has over 20 years of professional experience with 15 years focused on consumer banking technology, processes, operations, and channels, 8 years in business development, 5 years in new business incubation and startup, and 4 years in mergers and acquisitions.
Sr. Director, Product | IA360
Jordan Worth is the Senior Director of Product at IA360 and leads their new product development, strategy and business development. He’s an accomplished financial services, telecommunications, loyalty, and technology leader who has utilized new technologies to drive the development and launch of new businesses, partnerships, and products. Jordan is a mobile payments pioneer who led the first commercial development for mobile NFC payments in Canada and played a central role in the planning and launch of Rogers Bank and created its award-winning MasterCard credit card.
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