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We’re in this together: How to turn customer relationships into partnerships

Privacy. Technology. Transparency. Security. Convenience. Control.

In a new age of banking that puts account holders in the driver’s seat, how can a bank possibly reconcile all of these demands, particularly when one (convenience, for instance) comes into conflict with another (security, for instance)?

One thing is certain: Getting the balance right will require FIs to think of themselves as customer partners — and not simply as service providers.


Andy Joneson | VP of Information Technology | Members Cooperative Credit Union

After graduating from high school, Andy enlisted in the US Navy and worked in the personnel office. During this time his computer crashed and would not reboot. This was prior to things being stored on network drives so everything was lost. IT was able to restore his computer, which forever altered the career path Andy had set out for himself. Upon discharge, he graduated from St Cloud State University with a BS in Network Modeling and Simulation, later followed by a Master in Business Administration from St Mary’s University. Andy has spent the last seventeen years working in technology across various industries with nearly the last three years in finance.

Joe Militello | VP of Engineering | Hyosung

Joe Militello leads Hyosung’s Global Software Center (GSC), where he is responsible for developing the multi-industry software solutions and hardware that make Hyosung the market leader in the self-service software industry. Joe also oversees the release, customization and deployment of hardware solutions in Hyosung’s rapidly growing American market. Joe brings 15 years of industry experience to Hyosung, where he also heads the Professional Services Consulting Group, managing development and implementation of on- and off-site customer services to complement GSC solutions. Prior to joining Hyosung, Joe worked in global development and deployment roles for NCR Corporation.

Erik Nilsen | VP, Product Management | Fiserv

As Vice President-Product Management, for the Open Solutions Division of Fiserv, Erik Nilsen has overall responsibility for the digital ecommerce channels, Credit Card Management for DNA, the DNAappstore, CRM and BI solutions as well as our new Biometrics offering Verifast. He drives the product strategy, distribution, pricing, and leads a team of product managers in these areas. Erik has been with Fiserv for over 7 years, and prior to joining that spent 10 years with Webster Bank leading their Small Business product and ecommerce strategy. Before that, Erik spent 6 years with Fleet Bank in their Product Management area leading small business acquisition and deposit pricing initiatives.


Charles “Bud” Yanak | Director of Product Management | Fujitsu

Bud is the director of product management & partner development for Fujitsu Frontech North America’s Biometric Solutions. Bud has over 20 years of experience in Biometric identification technologies including iris, face, fingerprint and palm vein. Having been involved in all aspects of product and system development, from requirements and design through pilot, implementation and system deployments, he has ‘hands on’ experience in deploying financial and healthcare biometric identification solutions worldwide.

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