BREAKOUT SESSION / TUESDAY / SEPTEMBER 24, 2019 / 2:30 PM
Why Mobile Banking Is More Than Just an App
An increasing number of legacy banks and fintech startups are using mobile technology in order to reach the bank customer wherever they want to be. Millions of banking customers are turning to smartphones, tablets and other mobile devices to deposit checks, apply for credit, interact with customer service and make payments. Are mobile apps just a tool, or a glimpse into the future of banking?
PANELISTS
Daniel Latimore | Chief Research Officer | Celent
Daniel W. Latimore, CFA, is Celent’s Chief Research Officer and leads the firm’s retail banking practice. He is based in the firm’s Boston office. Daniel’s areas of focus include the banking ecosystem, digital banking and emerging technologies, and innovation. Underlying each is a keen interest in consumer behavior and technology-enabled strategy.
Andy Vitale | User Experience Design Director | SunTrust Bank
Andy Vitale is a User Experience Design Director at SunTrust Bank, where he is focused on translating human insights into actionable experiences to improve the product and service ecosystem within the finance industry. Andy is responsible for leading the user experience design practice, advancing design strategies and driving design awareness as a critical function for competitive advantage and market differentiation. Andy holds a Master’s Degree in User Experience Design and has previously held multiple roles as a designer, entrepreneur, education department chair, and design leader. He is a relentless user experience evangelist, with a passion for cognitive thinking and humanizing technology, driven by a user-centered passion.
Lamine Zarrad | CEO | Joust
Lamine Zarrad is an innovative thought leader and futurist in the banking industry. Lamine’s varied background includes service as a forward deployed U.S. Marine, Advisor for Merrill Lynch, a National Bank Examiner for the Office of the Comptroller of the Currency (OCC) and most recently CEO of Tokken, Inc. Lamine draws on a broad view of unmet needs in the world. In founding Joust, he’s pushing financial services toward greater inclusiveness through technology and aims to create economic vitality for independent workers.
MODERATOR
David Jones | Editor | Mobile Payments Today
David Jones is a veteran business and technology journalist, with three decades of experience writing about business travel, real estate and technology. Since 2015 he covered a range of technology stories for the ECT News Network, which includes the E-Commerce Times, TechNewsWorld, LinuxInsider and CRM Buyer, writing about cybersecurity, artificial intelligence, machine learning, open-source computing and privacy issues among others. He recently covered fintech issues for PYMNTS.com. He worked as a staff writer for Bloomberg Business News and an online reporter for Crain’s New York Business. He has written for numerous media organizations, including Reuters and The New York Times.
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