BREAKOUT SESSION / TUESDAY / SEPTEMBER 14, 2021 / 11:00 AM
Best-in-Class Mobile Banking
As major banks increasingly move from branch-based banking to online and mobile apps, we’re starting to see some separation between true innovators and FIs that may get left behind. A number of FIs are thinking out of the box and become the leading edge of forging a new standard in digital banking.
PANELISTS
Will Hernandez | Media Strategist | BackBay Communications
Will Hernandez is a Media Strategist in the Financial Technology group for BackBay Communications, a public relations, content marketing and branding firm focused on the asset management, fintech, impact investing and private equity industries. Prior to joining BackBay, Will wrote about the banking, fintech, and payments industries for 12 years, most recently as a technology reporter for American Banker. He also served as the editor for Mobile Payments Today for almost five years.
Dave Richardson | Senior Manager, Fraud Operations | First National Bank of Omaha
Dave Richardson is the current Senior Manager responsible for Fraud Deposit Products for First National Bank Omaha. He has served various roles in his 21 years at First National Bank, including Credit Card Fraud Prevention and ATM Operations. He is currently responsible for maintaining and managing the bank’s non-card fraud prevention and risk mitigation strategies across the institution. His primary responsibilities address controlling fraud risk while enhancing the customer experience in online channels while partnering with the bank’s digital strategy teams. Dave serves on the bank’s Model Governance Committee and Electronic Banking Risk Management Advisory Group. Dave also spent 20 years in the Air National Guard.
Stephen Wooters | EVP, CMO, Digital Banking & Payments | Fairfield County Bank
Stephen Wooters is a 20+ year financial services veteran with a wide range of experiences with global, national, and community banks across retail and commercial banking. Steve’s celebrated career includes numerous payments and digital banking firsts – helping to launch things that are today common place in the industry. A member of the executive team at Fairfield County Bank, Steve is EVP, CMO and Head of Digital Banking & Payments. In his role, Steve provides leadership in developing and executing the bank’s marketing & digital agendas, ATM fleet, payment card programs, and cash management businesses – helping build primary bank relationships with the community bank’s very valuable customer base.
Eric Schaffer, PhD | CEO & Founder | Human Factors International
Dr. Eric Schaffer is CEO of Human Factors International, Inc (The UX Engineering agency that design the HDFC application that won ‘Best Mobile Experience’). Eric Has over 40 years of experience in UX design, with special interests in omni-channel strategy, persuasion engineering, cross cultural design, innovation, and the maturity large scale UX practices. He wrote “Institutionalization of UX” (Addison-Wesley).
MODERATOR
Brett Johnson | Account Executive | ID.me
Brett Johnson is an accomplished Enterprise Account Executive at ID.me who partners with organizations looking to reduce friction and improve user experience with identity verification. Recognizing that the financial services industry has strict regulatory requirements – Brett helps financial services companies exceed these requirements by offering a modern solution to complete the KYC onboarding process 3x faster than legacy industry standard solutions. Brett’s team at ID.me has taken a network approach to identity that has resulted in over 56M pre-verified Americans within the ID.me network who can share their verified identity with ID.me partner’s in 3-clicks.
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