GENERAL SESSION / WEDNESDAY / SEPTEMBER 25, 2019 / 11:15 AM
Bankers ‘Rapid-fire’ Roundtable
In a fast-paced discussion, a panel of bank executives will share insights and opinions about pressing issues in financial services and their impact on the customer experience.
Chris Ferris | President & CEO | Fidelity Bank
Chris Ferris is the President and Chief Executive Officer for Fidelity Bank in New Orleans. He oversees operations at Fidelity Bank, the NOLA Lending Group mortgage division and Homestead Title Co. subsidiary. Chris pro-actively re-designed the client experience, by delivering a consultative approach to identify client needs with a focus on simple, easy, and fast banking services that provide value. Previously, he was Chief of Retail and Small Business Banking and Chief Operations Officer. Chris joined Fidelity in October 2014 and has 18 years of bank management and leadership experience. Before Fidelity, he worked at BB&T, overseeing retail and small business banking units for the state of Maryland.
Steve Mast | President & Chief Innovation Officer | Delvinia
As the President and Chief Innovation Officer of one of the fastest growing companies in data collection, Steve Mast excels at challenging the status quo. Under his leadership, Delvinia has been recognized with numerous awards and achievements. Most recently, the company’s research automation platform, Methodify, was named to the GRIT Top 50 List of the Most Innovative Companies in Market Research for the second consecutive year. Steve is an active board member of the Canadian Marketing Association (CMA) where he co-chaired the largest conference dedicated to digital marketing and launched the first CMA Social Media Conference.