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BREAKOUT SESSION / THURSDAY / MARCH 18, 2021 / 11:00 AM

Best-in-Class Mobile Banking

As major banks increasingly move from branch-based banking to online and mobile apps, we’re starting to see some separation between true innovators and FIs that may get left behind. A number of FIs are thinking out of the box and become the leading edge of forging a new standard in digital banking.

PANELISTS

Dave Richardson | Senior Manager Fraud Operations | First National Bank of Omaha

Dave Richardson is the current Senior Manager responsible for Fraud Deposit Products for First National Bank Omaha. He has served various roles in his 21 years at First National Bank, including Credit Card Fraud Prevention and ATM Operations. He is currently responsible for maintaining and managing the bank’s non-card fraud prevention and risk mitigation strategies across the institution. His primary responsibilities address controlling fraud risk while enhancing the customer experience in online channels while partnering with the bank’s digital strategy teams. Dave serves on the bank’s Model Governance Committee and Electronic Banking Risk Management Advisory Group. Dave also spent 20 years in the Air National Guard.

Stephen Wooters | EVP, CMO, Digital Banking & Payments | Fairfield County Bank

Stephen Wooters is a 20+ year financial services veteran with a wide range of experiences with global, national, and community banks across retail and commercial banking. Steve’s celebrated career includes numerous payments and digital banking firsts – helping to launch things that are today common place in the industry. A member of the executive team at Fairfield County Bank, Steve is EVP, CMO and Head of Digital Banking & Payments. In his role, Steve provides leadership in developing and executing the bank’s marketing & digital agendas, ATM fleet, payment card programs, and cash management businesses – helping build primary bank relationships with the community bank’s very valuable customer base.

Eric Schaffer, PhD | CEO & Founder | Human Factors International

Dr. Eric Schaffer is CEO of Human Factors International, Inc (The UX Engineering agency that design the HDFC application that won ‘Best Mobile Experience’). Eric Has over 40 years of experience in UX design, with special interests in omni-channel strategy, persuasion engineering, cross cultural design, innovation, and the maturity large scale UX practices. He wrote “Institutionalization of UX” (Addison-Wesley).

MODERATOR

Will Hernandez | Editor | Mobile Payments Today

Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of Mobile Payments Today, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. He spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia’s Payments Group based in Chicago including ATM&Debit News, CardLine, PaymentsSource.com, ISO&Agent Weekly and American Banker. Will helped launched SourceMedia’s bi-weekly newsletter, Mobile Banker, and built and cultivated the Payments Group’s first Twitter presence.

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