KEYNOTE SESSION / WEDNESDAY / SEPTEMBER 25, 2019 / 8:30 AM
Session Topic – Coming Soon!
Businesses in a wide range of industries face specific pain points and banks realize this. A valuable opportunity exists for banks of all sizes to offer services to resolve these issues, but lacking technology and compliance concerns handcuff the financial industry from developing such solutions. For this reason, banks must deeply understand what innovation entails and what it means to remain compliant while offering new, innovative products and services. Financial institutions and fintech startups should also work together strategically, leveraging advancements in technology and data analytics, to deliver solutions that address and even anticipate the needs of their customers. By doing this, banks can empower the delivery of next-generation banking services, meeting market needs across multiple verticals and delivering concrete benefits to both businesses and consumers.
In this session, Suresh Ramamurthi, chief technology officer and chairman of CBW Bank, will examine the challenges, such as compliance concerns and inflexible banking systems that hinder financial institutions from developing innovative products and services. However, recent advancements in technology can be the bridge to overcome such obstacles and Ramamurthi can discuss how banks can accomplish this.
Marbue Brown | Head of Customer Experience – Consumer Banking & Wealth Management | JPMorgan Chase
Marbue Brown is the Head of Customer Experience for Consumer Banking & Wealth Management at JPMorgan Chase. He is a member of the Consumer Banking leadership team and partners with senior leaders across the firm to define the vision and path toward a world-class customer experience. Marbue has an extensive track record of using the voice of the customer to help companies improve business performance. His publications on customer experience measurements are widely cited in the industry. Prior to joining JPMorgan Chase, he was the Global Lead for the Customer Experience Andon Cord program at Amazon. Before that, he led Customer Experience Measurements at Microsoft and held senior Customer Experience roles at Cisco Systems and Telcordia Technologies (formerly Bellcore).