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BREAKOUT SESSION / TUESDAY / SEPTEMBER 24, 2019 / 2:30 PM

Why Mobile Banking Is More Than Just an App

An increasing number of legacy banks and fintech startups are using mobile technology in order to reach the bank customer wherever they want to be. Millions of banking customers are turning to smartphones, tablets and other mobile devices to deposit checks, apply for credit, interact with customer service and make payments. Are mobile apps just a tool, or a glimpse into the future of banking?

PANELISTS

Chris Barlow | VP, eBanking | Webster Bank

Chris Barlow is Vice President of Product Management for eBanking for Webster. With over 15 years of creating online experiences, he has worked for Financial Services companies such as USAA, Citibank, Standard & Poor’s and American Express. Chris studied Organizational Behavior at Stanford University.

Daniel Latimore | Chief Resource Officer | Celent

Daniel W. Latimore, CFA, is Celent’s Chief Research Officer and leads the firm’s retail banking practice. He is based in the firm’s Boston office. Daniel’s areas of focus include the banking ecosystem, digital banking and emerging technologies, and innovation. Underlying each is a keen interest in consumer behavior and technology-enabled strategy.

Andy Vitale | User Experience Design Director | SunTrust Bank

Andy Vitale is a User Experience Design Director at SunTrust Bank, where he is focused on translating human insights into actionable experiences to improve the product and service ecosystem within the finance industry. Andy is responsible for leading the user experience design practice, advancing design strategies and driving design awareness as a critical function for competitive advantage and market differentiation. Andy holds a Master’s Degree in User Experience Design and has previously held multiple roles as a designer, entrepreneur, education department chair, and design leader. He is a relentless user experience evangelist, with a passion for cognitive thinking and humanizing technology, driven by a user-centered passion.

Lamine Zarrad | CEO | Joust

Lamine Zarrad is an innovative thought leader and futurist in the banking industry. Lamine’s varied background includes service as a forward deployed U.S. Marine, Advisor for Merrill Lynch, a National Bank Examiner for the Office of the Comptroller of the Currency (OCC) and most recently CEO of Tokken, Inc. Lamine draws on a broad view of unmet needs in the world. In founding Joust, he’s pushing financial services toward greater inclusiveness through technology and aims to create economic vitality for independent workers.

MODERATOR

Will Hernandez | Editor | Mobile Payments Today

Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of Mobile Payments Today, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. He spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia’s Payments Group based in Chicago including ATM&Debit News, CardLine, PaymentsSource.com, ISO&Agent Weekly and American Banker. Will helped launched SourceMedia’s bi-weekly newsletter, Mobile Banker, and built and cultivated the Payments Group’s first Twitter presence.

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