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Nominations now open for 2024 Bank Customer Experience Awards

The Bank Customer Experience (BCX) Awards honor financial institutions and technology providers that are revolutionizing the retail banking industry.

Nominees will be judged on their ability to provide innovative banking experiences that meet the evolving needs of their customers. Three winners will be selected and recognized at the upcoming Bank Customer Experience Summit with one of those three additionally honored as “Innovator of the Year.”

CX projects and technologies implemented after January 1, 2023 are eligible for nomination. Those that will be considered include, but are not limited to:

  • Branch Design / Experience
  • Digital Banking
  • ATM / Self-Service Banking
  • Omnichannel Banking

2023 BCX Award Winners
2022 BCX Award Winners
2021 BCX Award Winners


For your nomination, you will be asked to provide:

  • Brief description of the experience (1500 characters max.)
  • In-depth description including what makes your offering unique in the market (5000 characters max.)
  • A link to a website or video about the submitted technology or financial institution

Once you have everything you need, click the button below to submit your nomination. Contact us if you have questions.

NOMINATION DEADLINE: May 31. Extended to June 14, 2024.